Patient confidentiality

Grey Gables PS-0083We take patient confidentiality extremely seriously at Greygables Dental and all personal information is treated in the strictest confidence. Only members of staff have access to patient information. All our patient records are securely stored at our practice to ensure that any patient information is only accessed as part of your treatment. No information will ever be released to a third party without your express permission or where required by law. We have a strict confidentiality policy. To see a copy of this policy or if you would like further information regarding your rights to view your patient records please contact us or ask at reception.

Methods of payment

We accept the following methods of payment at the practice: cash, cheque and all major credit and debit cards.

Other information

You can express a preference about which dentist you will see. We will make all reasonable efforts to ensure that the request is met, but this may not always be possible. Should you wish to express a preference of practitioner, please state who you would like to be seen by when booking your appointment.

We would strongly encourage our patients to attend regularly in order to achieve or maintain good oral health. We will undertake a Dental Care assessment during your first appointment in order to ascertain and agree your treatment needs.

The practice has recently been refurbished to allow improved disabled access from the rear of the building. We have 2 downstairs surgeries and a disabled access toilet.

If you would like to arrange an appointment or have any further questions please do not hesitate to give us a call or drop us an email.


Complaints procedure

We aim to make your experience at the practice as pleasurable as possible. However, should you have any complaints or comments, please contact Dr Michael Dhesi on 01355222173 who will be able to deal with your complaint and talk you through our procedure. Alternatively, you can pick up a copy of the complaints procedure from reception.

General Dental Council

37 Wimpole Street
London W1G 8DQ

Dental Complaints Service